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Cancellation, returns and refunds
Updated 15 October 2026
No cancellations, returns or refunds for change of mind. This includes ordering the wrong version or changing your preference after ordering. Please check your bag and selected versions carefully.
Wrong or damaged items
If your package arrives damaged or contains the wrong items, contact us with your order number, a description of the problem and your complete unboxing video.
Please record yourself while unboxing every new order. Start before opening the sealed parcel. Show the shipping label, the seals, the entire opening process and every item received. The video must be continuous from start to finish, without cuts, pauses or edits.
The complete uncut video is required for our standard wrong-item or damage claim review. Keep the original packaging and affected items. Do not return anything until we email instructions. If you cannot provide the video, contact us so we can consider the available evidence and your applicable rights.
How to send your claim
Email meghamaurya17@gmail.com with your order number and video. If the file is too large, include an accessible private sharing link. Please avoid making videos showing your address publicly accessible.
Approved refunds
Approved refunds are initiated within 48 hours of approval, to the original payment method. This is our initiation timeframe; the bank or payment provider may need additional time to credit your account. We will email confirmation and any reference available.
If we cannot fulfil a paid order, contact us for resolution; our change-of-mind restriction does not allow us to keep payment for goods we do not supply.
This policy does not exclude or limit remedies available under applicable consumer law.